Check in at 15h
As a matter of respect for all the guests at the hostel: The use of the kitchen is from 9:00 a.m. until 10:30 p.m., and please keep the noise down after 10 p.m. and early morning.
For conservation reasons: please turn off lights, A/C, and fans before leaving your room.
We kindly ask you not to throw any bulky objects in the toilet; not even toilet paper.
People visiting you at Hostel Matilda are only allowed in common area area; not in the rooms.
There is a R$7,00 charge for lost room keys and R$30,00 for missing towels.
Hostel Matilda does not have a laundry service but we offer laundry services. Please, do not dry your clothes in public areas. Clothes hanging in public areas will be removed by the staff.
Less than 72 hours prior to arrival date – 100% of the price of the first night will be charged.
The Cancellation policy also includes No Show reservations. You are still responsible for payment of a room which was blocked and reserved for you regardless if you did not arrive.
It is the client’s responsibility to contact us if they are unable to keep their reservation. Email is the best way to contact us.
Do not let people in the hostel. For everyone’s safety ONLY the staff is authorized to do this.
Hostel Matilda is not responsible for lost or missing items in the hostel. Please keep your room locked at all times.
If you need a taxi, Hostel Matilda staff can make the arrangements for you.
We do not sell alcoholic drinks to people under 18 years old.
All our rooms are non-smoking rooms. Smoking is permitted only in open outside areas. Please, use ashtrays at all times.